FAQ
Where are you shipping from?
We ship products from production facilities located in the United States, Canada, Mexico, Latvia, Spain, Japan, Brazil, Australia and Japan.
I bought a few products at the same time but received my order in separate packages from different locations. Why?
Orders are being shipped from the facility closest to your location. However, if your selected item is not available at the location close to you, it will be shipped from another location.
How do you calculate the shipping cost?
Our standard shipping rates vary based on product dimensions and weight, fulfillment location, and shipping destination for each order.
I want to buy a sweatshirt which isn't listed on the European list Goods by Location. Can I buy it from the USA list?
If there is anything you would like to buy that is not listed in the European list of Goods by Location you can buy it from the USA or any other location of your choice. It will be shipped to your address from there. Additional shipping cost and duties may apply.
Can you deliver my order to a PO Box?
We suggest you to use a physical address instead of a PO Box to ensure smooth delivery.
How much time will it take to prepare my order for shipping?
We usually ship orders within 1-3 business days.
How can I track my order?
Once your order is shipped out you will receive email with tracking number.
Do you ship to all countries?
We don’t ship to some countries because of legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Who pays the customs duties & taxes?
Shipments outside of the USA may incur custom duties and taxes. They depend on the rules of destination country. All custom related duties and taxes are responsibility of the buyer.
